Transportation policy

No matter where you live, our goal is to provide you with the best delivery options, and with hundreds of customers across the United States that we deliver to every day, we strive to provide you with the highest level of service.

Shipping Methods and Delivery Times

A.Delivery Time = Handling Time + Shipment Time

Processing Time:Ship 2-3 business days after ordering, ship next day after processing day
Shipping time:7-10 days

B.For US customers.

Shipping Cost:Express Shipping (7 to 10 days) – $6.99  (Free for over $200)

C.Shipping Method.

USPS, FedEx, DHL, DHL Express, UPS
Remarks:Delivery time will be delayed due to New Crown Pneumonia outbreak.

How do I track my order?

We will email your tracking information as soon as your order is shipped, and you will usually receive a tracking number one day after we ship your order.
If you do not receive a tracking confirmation after 5 business days from the date of completed payment, please contact us.
You can track your order here.

Taxes and Duties

Upon arrival of the package in the destination country, import taxes, duties and related customs fees may be charged, as determined by the customs office at the specific destination.

Payment of these fees and taxes is the responsibility of the consignee and is not covered by xlhglobal.com. Please contact your local customs office for further details on fees. We do not charge any fees if you cancel your order prior to shipment.

Cancellation

Changed your mind? We accept order cancellations before the product is shipped or manufactured. After your order has been placed, you may contact our customer service within 24 hours to request an order modification or cancel your order.

To cancel an order.

If you have an account, please go to “Orders & Returns”. Or email us to cancel your order
Select the items you wish to cancel and the reason for your cancellation.
We will confirm your canceled order by email.
If your order is ready, we are unable to cancel your order, but we do offer returns. You can find more information on cancellations and returns in our Returns and Refunds Policy.

Translated with DeepL.com (free version)